Warranty and refund policy

Langlois Warranty

This warranty is our promise that all diamonds or precious stones are authentic and of first class quality.

This warranty further guarantees that the jewelry described is in 10K, 14K, 18K gold or platinum and that the diamond or precious stone has been skillfully set by experts.

Bijouterie Paul A. Langlois Ltd. undertakes to replace any diamond or precious stone lost due to a manufacturing defect or a malformation.

This warranty certifies that the jewelry’s quality is stamped in accordance with regulations issued by the Government of Canada.

Refund Policy

Bijouterie Paul A. Langlois Ltd. has a no-refund policy. Exchanges or credits may be considered after purchase completion or after a deposit for layaway has been accepted, but only if they are requested within 30 days of the date of purchase, or the date of the first transaction in the case of a layaway.

In the case of a special or custom-made order including family type jewelry, or following an alteration to a piece of jewelry (including sizing), no reimbursement or exchange will be approved.

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