Client Service
Bijouterie Langlois’ support team is ready to help you from 9:30 a.m. to 5:00 p.m., Monday to Wednesday; 9:30 a.m. to 7:00 p.m. Thursday and Friday; and Saturday from 9:30 a.m. to 4:30 p.m. (see the Contact page).
Phone
418 683-3145 or toll-free 1-800-683-7672
(you will receive a response within 24 hours on business days only): [email protected]
Bijouterie Langlois Quality Charter
Bijouterie Langlois is committed to satisfying all of its customers’ needs and to providing warranties on all of its products and services.
Our Pledge
- Your order will be prepared the very next day and shipped on the same day to ensure our carrier’s arrival within 48 to 72 hours after your purchase if the merchandise is in stock. If desired, clients may specify their preferred delivery date.
- All orders are prepared in the morning and expedited in the afternoon (unless otherwise specified). They are then sent to the Delivery department the same evening in order to be delivered the following day.
- The time lapse between placing your order and receiving your delivery is consequently 48 to 72 hours for all orders delivered in the province of Québec.
- Anniversary, birthday, thank you gifts: Please do not hesitate to contact us by telephone in a case of urgency.
- We may, on an exceptional basis, prepare a special order during the day even though it needs to also be delivered the next day. Contact us by email or telephone to discuss this possibility.
Please refer to Terms of Delivery (lien).
Clear and speedy answers to show our attentiveness and availability
Our team prepares all orders meticulously in well adapted packaging.
Nonetheless, if one or more items are damaged in transport by our external service provider, we undertake to re-ship the products to you or reimburse you either partially or fully.
In case of absence, the carrier will leave a notice of arrival in the mailbox indicating where the addressee may collect the goods.
Please refer to Terms of Delivery (lien).
Because of its responsive customer service, Bijouterie Langlois is able to guarantee customer satisfaction, whether in-store or online.
No issue will be taken lightly and we will always endeavor to find an acceptable solution.
We are at your disposal to guide and inform you. Please do not hesitate to contact us anytime by email or telephone (lien).
